Frequently Asked Questions
Everything you need to know about your Alphalete gear and orders.
How long does shipping take?
Domestic orders typically process within 1-3 business days. Standard shipping usually takes 3-7 business days, while priority options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How should I care for my Alphalete apparel?
To preserve the longevity of our performance fabrics, we recommend machine washing in cold water with like colors and hanging to dry. Avoid using fabric softeners or bleach.
Can I change or cancel my order after it's placed?
Our fulfillment team works quickly to process orders. Once an order is placed, we have a very limited window to make changes. Please contact support immediately, though we cannot guarantee modifications.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.